Shipping Policy

Eligibility for Returns and Exchanges

  • Items must be returned or exchanged within [insert timeframe, e.g., 7/14/30 days] from the date of purchase.
  • Products must be unused, unworn, and in their original condition, including packaging and tags.
  • Custom or personalized items are not eligible for return or exchange unless they are defective.

Exchange Process

  1. Initiate the Exchange: Contact our customer service team at [insert email/phone number] with your order details and reason for exchange.
  2. Approval: Once approved, you’ll receive instructions on sending the item back.
  3. Replacement: After inspecting the returned item, we’ll send out the replacement.

Return Process

  1. Request a Return: Reach out to us at [insert email/phone number] with your order details.
  2. Shipping: Return the item to the address provided by our team. Shipping costs for returns are the customer’s responsibility unless the item is defective or incorrect.
  3. Refund: Once the item is received and inspected, we’ll process your refund to the original payment method within [insert timeframe, e.g., 7-10 business days].

Non-Returnable Items

  • Customized or engraved products.
  • Items purchased during clearance or final sale.
  • Items showing signs of wear, misuse, or damage.

Damaged or Defective Items

If you receive a damaged or defective product, contact us immediately at [insert contact information] with photos of the issue. We’ll work to resolve the problem promptly, including offering a replacement or refund.

Contact Us

For any questions or concerns, feel free to reach out to our support team:

  • Email: [insert email]
  • Phone: [insert phone number]

We appreciate your trust in ArLeather and look forward to serving you!